What are examples of metrics?

What are examples of metrics?

Sales Metrics

  • Sales Growth.
  • Average Profit Margin.
  • Average Purchase Value.
  • Product Performance.

What are key performance indicators for employees?

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets.

What are the 4 types of performance indicators?

Let’s break down the 11 most-used types of KPIs:

  1. Quantitative Indicators. Quantitative indicators are the most straight-forward of KPIs.
  2. Qualitative Indicators.
  3. Leading Indicators.
  4. Lagging Indicators.
  5. Input Indicators.
  6. Process Indicators.
  7. Output Indicators.
  8. Practical Indicators.

What is a good KPI?

Good KPIs: Provide objective evidence of progress towards achieving a desired result. Measure what is intended to be measured to help inform better decision making. Offer a comparison that gauges the degree of performance change over time.

What is KPI for team leader?

A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.

What is KPI for call center?

A KPI (Key Performance Indicator) is a measurable value, or values, that demonstrates how effectively a company, department, team, or individual is achieving business goals.

How is KPI calculated?

Basic KPI formula #5: Ratios Total sales revenue received divided by total sales revenue invoiced. Total sales revenue divided by total hours spent on sales calls that generated that revenue.

How do you optimize KPIs?

Improving Performance With KPIs

  1. Step 1: Consider if your KPIs need targets, and what types of targets will suit.
  2. Step 2: Make sure performance gaps are accurately displayed in your KPI graphs.
  3. Step 3: Have the right kinds of conversations about the KPI results.
  4. Step 4: Focus performance improvement on root causes, not symptoms.

What is RR in call center?

Customized GR&R (Gage R&R) for Call Center Quality.

What is hadouken in BPO?

“Hadouken” (slang for jumping the queue; taken from Street Fighter) – an agent’s “special move” to do the sin of “call avoidance”. By doing this special move you jump back to the top of the queue, thus avoiding your turn in taking a call.

What does ACW stand for?

After-call work

What is BPO shrinkage?

Call center shrinkage is the number of agents actively attending to customers divided by the number of agents who are unavailable at that point in time. It refers to the time for which you pay agents to serve customers versus the actual time they spend doing so. The difference between the two is shrinkage.

What is the formula for shrinkage?

Shrinkage is another way of expressing what used to be called Utilisation. Utilisation is simply the number of hours that employees are available to work on their primary task (measured hours), divided by the total paid hours. So a Shrinkage Figure of 30% equates to a Utilisation figure of 70%.

How is AHT calculated?

To calculate average handle time, add total talk time with total hold time, then add ACW. Lastly, divide that by the total number of calls to get the AHT.

What is employee shrinkage?

What Is Shrinkage? Shrinkage is the loss of inventory that can be attributed to factors such as employee theft, shoplifting, administrative error, vendor fraud, damage, and cashier error.

What are the 3 main causes of shrink?

The Main Causes There are four main causes of shrinkage: shoplifting, employee theft, administrative errors, and fraud.

What are examples of loss prevention?

Preventing Shoplifting and Return Fraud

  • Double Check Merchandise.
  • Reorganize Your Space.
  • Post Staff Around the Store.
  • Require Receipts for Cash Returns.
  • Ask for ID.
  • Schedule Strategically.
  • Set Up Security Measures.
  • Hang Anti-Theft Signs.

What is the biggest deterrent to loss prevention?

A strong way to deter thieves is to talk to them when they enter into your store. By being friendly and showing that you are engaged with your visitors this can discourage thieves from trying to steal from your location. Having active and aware employees can be one of the biggest deterrents against stealing.

What are three signs of a potential shoplifter?

Other tell-tale signs of shoplifters include:

  • Wearing large coats or baggy clothes.
  • Avoiding eye contact.
  • Watching the staff, not the merchandise.
  • Seeking shelter in dressing rooms to stash smuggled merchandise.
  • Lurking in corners.
  • Taking advantage of stores during peak hours.

What is a good shrink percentage?

The median shrinkage rate for 2018 was 1.00%. If you’re on the short side of that, you’re doing well. An acceptable level of inventory shrinkage is less than 1%.

What is the best deterrent to external theft?

One of the best ways to deter external theft is providing superior customer service and having departments fully staffed. Most thieves don’t want to interact with store associates in any way, so offering them assistance will make many decide against it.

What is the difference between internal and external theft?

Internal (Employee) Theft is the biggest contributor to loss for most retailers, regardless of size or industry. External Theft is most often caused by shoplifting, break-ins, robberies or other acts by persons with no connection to the store.

How can companies can protect themselves from external theft?

EXTERNAL THEFT Provide excellent customer service. Attentive and helpful employees can deter shoplifters. Make sure that you can easily see all parts of the store. Security mirrors and surveillance cameras will help your employees monitor the premises.

How can I stop stealing at work?

Here are some things you can do:

  1. Know your employees. Be alert to key indicators of potential theft such as:
  2. Supervise employees closely.
  3. Use purchase orders.
  4. Control cash receipts.
  5. Use informal audits.
  6. Install computer security measures.
  7. Track your business checks.
  8. Manage inventory and use security systems.